Question 1

What types of cargo do you handle?

Accepted Answer

Gold and silver bullion, platinum-group metals, diamonds and gemstones, currency consignments, fine art and high-value jewellery. Minimum declared value generally starts at AUD 250,000 per consignment, with no upper limit.

Question 2

What insurance coverage is provided?

Accepted Answer

All consignments are covered by Lloyd's of London marine and specie policies to the full declared value. War-risk and political-violence extensions are available for high-risk corridors.

Question 3

How are shipments tracked?

Accepted Answer

Every consignment has dual GPS plus cellular tracking with geofence alerts. Clients receive a live tracking link and a branded chain-of-custody PDF report on delivery.

Question 4

How long does international transit take?

Accepted Answer

Typical air freight: 48–96 hours door-to-door including customs. Maritime: 14–35 days depending on lane. Charter air for time-critical movements available on 12-hour notice.

Question 5

Do you handle customs clearance?

Accepted Answer

Yes. We hold customs broker authorisations or partner arrangements in 64 countries and pre-clear consignments 48–72 hours before arrival to avoid warehouse dwell.

Question 6

Can you store bullion long-term?

Accepted Answer

Yes — allocated, segregated and unallocated storage in our Sydney, Singapore, Zurich and London vaults. Independent audit conducted annually by Bureau Veritas.

Question 7

What declared-value documentation is required?

Accepted Answer

An invoice or valuation, insurance declaration and beneficial-owner KYC. Our compliance team will issue a checklist on engagement.

Question 8

Do you work with private clients or only institutions?

Accepted Answer

Both. We serve central banks, sovereign mints and refineries, and a select group of family offices and private clients meeting our KYC and minimum-value thresholds.

Answers from our operations team.

Still have questions?